TLC Broadband's (TLCB) Acceptable Use Policy (AUP) is designed to protect you, our subscribers and the rest of the Internet Community from unacceptable, irresponsible, or illegal activities.
The policy particularly prohibits the impersonation of others, unsolicited commercial appeals and any disruption of Internet services.
Rationale
This policy is here to provide an understanding of the appropriate use of TLCB’s services. Flagrant or repeated violations of this policy will result in immediate and permanent termination of your account without notice or refund. Protection of our subscribers and TLCB resources, the ability to provide service to our subscribers, conformance with existing laws and the protection of TLCB reputation as an Internet Service Provider. Are all important factors when making decisions regarding AUP violations.
Privacy
It may be necessary for us to examine system logs and other records to resolve system problems. We reserve the right to access a subscriber's mailbox to resolve system problems or mail system errors. We will cooperate with legal authorities to investigate claims of illegal activity, including but not limited to illegal transfer or use of copyrighted material, posting or email containing threats of violence, or other illegal activities. We make no guarantee and assume no liability for the security of any data on any server under TLCB' control.
Respect
TLCB strives to maintain a professional relationship to all of our clients and we expect the same in return. Abusive behavior or language from any subscriber will not be tolerated and may result in the immediate termination of service without notice or refund.
Network Activity
Any activity that affects or attempted activity that may have
Affected, the ability of other people or systems to use TLCB' services or the Internet is prohibited.
Privacy Violations
Attempts, whether successful or not, to gain access to any computer system or data without consent are prohibited.
Commercial Email
Unsolicited commercial email, also known as Spam, is prohibited.
Using a TLCB email address or website address to collect responses from Spam is prohibited. Posting a single message to multiple use net groups or public forum's is
prohibited.
Impersonation
Modifying identifying network header information ("spoofing") in
an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited.
Usage
Sharing TLCB service with anyone outside of
the residence or business where the service is installed is prohibited. Running a Web server or FTP server is prohibited without the express written consent of TLCB. Running any service that allows public access to your computer is prohibited without the express written consent of TLCB. Reselling of service is prohibited and will result in immediate termination of you account.
Content
TLCB reserves the right to immediately remove any material from our system we deem inappropriate.
Customer Information
We value your privacy. Any information collected by TLCB in the course of providing service to our subscribers is held with the highest regard. This information will not be sold or otherwise distributed. This information is kept on a limited access computer and is only available to those employees who have a need to know. The only exception to this Policy is that in the event of a criminal investigation, TLCB will provide information as required by law to any authorized law enforcement agency.
Loss of Service
The services provided by TLCB are on an as
is, as available basis. No warranties, expressed or implied, including, but not limited to, those of merchantability or fitness or particular purpose, are made with respect to TLCB or any information or software therein. This in no way includes any reimbursement for losses of income due to disruption of service by TLCB or its providers.
Cost Increases
TLCB reserves the right to change its subscription rates by notifying you 15 days in advance of the effective date of the change.
Bandwidth Usage
TLCB will ensure that its service operates at optimum speeds for all of its customers. TLCB is a shared network and we have implemented a Fair Use Policy to ensure that excessive usage by a few customers does not affect the normal usage of other customers. For most customers, our Fair Use Policy will have no effect. For a few very heavy bandwidth users, we may choose to restrict bandwidth or reduce access speed as we deem necessary to maintain the quality of our service to all customers.
Cancellation of Account
Notice of cancellation will only be accepted in writing, either Emailed to billing@tlcbroadband.com or by regular mail to the following address:
TLC Broadband
P.O. Box 394
Russiaville, IN 46979-0394
No refund of unused services will be made. Early termination fees may apply. Please check your contract for details.
Billing Policy
You will receive your monthly bill via email to your email account you provide to TLCB. Your payment is due upon signup. You are always paying in advance for the upcoming month. We will send out invoices approximately 10 days prior to the due date. If making payment by mail, your payment should be mailed to:
TLC Broadband
P.O. Box 394
Russiaville, IN 46979-0394
If we have not received your payment by the 10th day after the due date, your account will be suspended and you will be subject to a $15 reconnect fee. Any check returned for insufficient funds will result in a $25 fee applied to your account, your account will also be suspended immediately and you will be subject to a $15 reconnect fee. If your payment is consistently late, we may require you to provide a credit card account that may be billed automatically for your payment. If you choose to pay by credit card, your account will be automatically debited on the due date of your bill or the first business day thereafter. If in the event your credit card is declined, a $25 fee will be applied to your account and service will be suspended. A $15 reconnect fee will also be charged.
Failure to Pay
TLCB may temporarily deny service or terminate this Agreement upon the failure of Client to pay charges when due. Such termination or denial will not relieve Client of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Changes to the Acceptable Use Policy
TLCB reserves the right to change the AUP as needed so be sure to check back periodically. Customers may be notified by email of any significant changes to this policy.
Disclaimer
USE OF YOUR ACCOUNT CONSTITUTES YOUR APPROVAL AND ACCEPTANCE OF
THIS AGREEMENT. ACCEPTANCE OF THIS AGREEMENT IS A CONDITION TO USE THE TLCB' NETWORK SYSTEM. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE NOT PERMITTED TO USE THE TLCB' NETWORK SYSTEM. IF YOU DO NOT AGREE TO THESE TERMS CONTACT US IMMEDIATELY SO WE CAN INITIATE CLOSURE OF YOUR ACCOUNT.
TLC Broadband
P.O. Box 394
Russiaville, IN 46979-0394
PH (765)-889-2499
billing@tlcbroadband.com
